Delivery & Payment
Your books, your way. Here’s how delivery, pickup and payment work.
Nationwide delivery
KEX delivery is a flat ฿70 per order anywhere in Thailand, with no weight or book-count limits.
We dispatch Monday–Friday at 12:00 and Saturday at 13:30.
Remote areas may take longer.
We do not ship internationally. Customers outside Thailand, including Laos, Myanmar and Vietnam, may arrange their own forwarding service with a delivery address in Thailand. Our delivery service covers the Thai address only.
Pickup & local riders
Collect your books at our store and pay when you arrive by cash, card or bank transfer. Please confirm your pickup time and that your books are ready before visiting.
You can also book and pay for a Grab or LINE MAN rider. Pay for your books in advance and send proof of payment before collection. Confirm that your books are ready before booking your rider.
Store hours:
Monday–Friday · 08:00–15:30
Saturday · 10:00–13:30
Sunday · Closed
Ways to pay
In store: cash, card or bank transfer.
Credit / debit card payments via Stripe have a flat 4.5% processing fee on the book total plus delivery. Select card payment in My Book List to see the fee and total.
KEX and Grab / LINE MAN orders use the same online payment options. Please pay in advance and send proof of payment on LINE @mitunsbkk.
Returns & exchanges
Please check your books on arrival and notify us immediately if something is wrong, ideally within 48 hours of receiving them. Please do not activate any access code before contacting us.
If we sent the wrong book or it was damaged in shipping, send photos of the book and packaging on LINE. An unboxing video is welcome.
Once confirmed, you can choose a replacement or a refund. We cover all related return and replacement shipping costs. Please contact us before sending anything back.
Digital purchases and books with one-time access codes cannot normally be returned or exchanged. Our wrong-item and shipping-damage exceptions apply only while the code remains unused. Once a code is activated, we cannot accept a return under this policy.
Please check the book name, edition and format before paying—we’re happy to help. We can’t accept returns for items ordered incorrectly, as we need to ensure every customer receives a new book with any access codes unused.
This policy does not limit any rights you have under applicable consumer law.
Receipts & tax invoices
We can issue receipts and tax invoices. Please request them and provide your billing information before payment.
Choose the document you need in My Book List before saving your PDF. You can include your billing information there, or send it to us before paying.